So as you’ll already know, we’ve had to close down our Members’ Rooms and head office, following Government advice around the outbreak of Covid-19. That means all of us on the Member Services team have been working from home so we can continue to provide you with new whiskies, updates and support. Even though we’re working from home, we’re still able to receive phone calls during office hours 9am- 4:45pm Monday to Friday – so if you need any help placing orders, you’re looking to renew your membership, or you have any queries please get in touch. It’s nice to speak to people in the outside world!
Our warehouse is still operating as normal, so all online orders and phone orders are still being taken and despatched. This process will continue until we are advised otherwise.
Our warehouse team are doing their very best to get all orders out in a timely manner so we avoid delays, however our couriers have been extremely busy under the circumstance so we ask that you continue to be understanding at this time. If you haven’t received you order within 14 days, please contact the Member Services team so we can look into this for you.
As for us…we’re handling things as best we can and coping well. Some of you may be starting to feel the strain of being cooped up inside but remember to smile each day, look after yourself and your loved ones, drink whisky and stay safe ❤