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Europe Updates - Frequently Asked Questions

Is this the end of SMWS in Europe?
No. The Society is simply restructuring how we service members in certain European countries. Members will benefit from access to a greater choice of whiskies, monthly Outturn releases and preview tasting events local SMWS Ambassadors. Members will be able to purchase whisky on smws.com.
Why are these changes taking place?
In 2015, we began a new chapter in our history when a group of Scottish businessmen and management bought SMWS. This move has resulted in significant investment into SMWS, such as providing a greater choice of whiskies and improved website, which is all designed to benefit all members around the world.
Which European Members Benefit from These Changes?
Sweden, Germany, Netherlands, Belgium, Luxembourg, Austria and Poland; all from 16th August 2016.
Will my membership still be valid?
Yes, your membership will remain valid

You will be sent login details and a temporary password to access smws.com (Swedish Members will receive log-in details on 18 January 2017)

If your membership has lapsed, simply give us a call to re-join. You can contact SMWS on sales@smws.com or call +44 131 5552929 to speak with the team.
How do I renew my membership?
You can renew your membership directly on smws.com/membership-renewal

Lapsed members should call the Customer Service Team on +44 131 5552929 or email sales@smws.com
There are different membership types in my country – will this continue?
We are making SMWS membership consistent, making all EU members ‘Members’ (£61.50) as part of the transition.
How do I log onto smws.com to buy whisky?
We will send you an email to your registered email address providing you with a temporary password. (Swedish Members will receive log-in details on 18 January 2017)

You then simply visit smws.com, enter your email address for username and temporary password. Once logged in, you can go into your profile and change your password before buying your first bottle from smws.com
Which languages will smws.com be available in?
SMWS.Com is currently in English, French & German.
How will new whisky releases be communicated?
Swedish, German, Belgian, Netherlands, Austrian and Polish members can now look forward to new Outturn whisky releases on the First Friday of every month. Members will be notified by email with links to smws.com/latest-outturn for ease of purchase.
How many whiskies can I choose from?
Typically, there are over 60 whiskies available to buy on smws.com, as well as special offers. There are approximately 20 new whiskies offer in the monthly Outturn on the First Friday of each month.
Will I be able to try the current Outturn before I buy?
Yes. Our intention is to introduce a series of preview events and Festivals before the monthly Outturn which allows members to sample the new whiskies before you buy. We have run this successfully in the UK for the last 7 years. All events will be detailed on smws.com/events
Will I be able to buy whisky in Euros on smws.com?
All listed prices are in British Pounds Sterling.
How much does delivery cost?
We use DHL to deliver our whisky due to the world class international delivery service they offer. Delivery charges to Europe vary by country and there is an additional £6 charge for remote rural addresses; please see the table below for details. To search or download the list of Remote Area Postcodes from DHL, click here For larger orders, (typically over 8 bottles) there is £1.20 charge per kilo over 10kg.
CountryStandard Member Delivery Remote Area Member Delivery Standard Sample Subscriber Delivery Remote Area Sample Subscriber Delivery
Belgium, Ireland, Luxembourg, Netherlands £8.00 £14.00 £11.00 £17.00
France, Germany £10.00 £16.00 £13.00 £19.00
Austria, Finland, Italy, Portugal, Spain, Sweden £12.00 £18.00 £15.00 £21.00
Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Poland, Slovakia, Slovenia £13.50 £19.50 £16.50 £22.50
Cyprus, Greece, Malta (by air only) £19.50 £25.50 £22.50 £28.50
Latvia £15.50 £21.50 £18.50 £24.50
Lithuania, Romania £16.00 £22.00 £19.00 £25.00
How long will it take to deliver a bottle of whisky from Scotland?
Orders should typically arrive within 3-5 working days. You can track your parcel via DHL to monitor its progress or call the sales team on +44 131 5552929 should you have any concerns about the delivery.
Who do we contact if we have a membership or customer care questions?
You can contact SMWS on sales@smws.com or call +44 131 5552929 to speak with the team.